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Etonbury Academy

Practical Information

Please see below some answers to frequently asked questions.

If you cannot find the information you are looking for below please email for assistance.


My child is unwell how do I notify the school?

Please advise the school as early as possible on the first day by: Email: 01462 730391 and dial 1 when prompted to leave a message on the absence line or dial 0 to speak to the office who can transfer your call to attendance. For continuing absences please update the school everyday, unless advised otherwise.

My Child has an appointment during the school day who do I need to tell? 

We appreciate some appointments will fall within school hours. To ensure these are correctly coded please provide appointment cards, screenshots or letters in advance. Please send these via email to 

How do I apply for leave of absence for my child?

Please complete the Leave of Absence application form available by clicking the School Forms tab to the right.

My Child needs to take medication during the school day, what do I need to do?

If your child needs to take medication in school please email their tutor and our Medical Officer -

Any medication administered in school requires a consent form available from the school forms section on the right.Paper copies of the consent form are also available from reception.

All medication brought into school must be in the original packaging with the dispensing label. We must have a consent form completed by a parent or guardian prior to administration.

Who do I contact if I need help with Parentmail?

If you are a new starter at Etonbury it may take up to 48 hours for you to receive your link and invitation to set up a ParentMail account for your child/dren. Please check your inbox for a link and follow the setup instructions. The kitchen is informed of all new starters and although you may not have been able to top up the lunch account from day one, they will permit small arrears over the first few days while the account is set up. For any queries please email

I have a query about school lunches. Who can help me?

Any lunch queries are currently dealt with by Finance. There is a maximum spend cap on all lunch accounts, this is set to £5 per child per day. If you would like to alter the daily limit or have a query with an item on your child's purchase history our finance team can assist, please drop them an email;

What are the timings for the school day?

Juniors - Pupils in Years 5 & 6 have registration at 8.30am, the gates open at 8.15am. Pupils have five lessons throughout the day, lunch is 12.30-1.30pm and they finish at 3.15pm.

Secondary - for pupils in years 7 to 11, registration is 8.40am, lunch is 1.30-2.10pm and the end of the school day for secondary school is 3.30pm.

Do you have a before and after school club?

Etonbury Extra (After School Club) runs from 3.30pm (end of school) until 6.00pm Monday to Friday. For queries please email

Etonbury Breakfast Club provision runs from 07.30 - 08.20am term time only. For queries please email

How can I stay up to date with School News and events?

We publish a weekly parent bulletin which is emailed to parents every Friday. This is also available to download via our website, under the parents area/newsletters.

I need to update my contact details, who do i notify?

 If you need to make any amends to the details we hold for you and your child, please email the necessary changes to Please note you must have parental reponsibility to submit these requests.

I need IT support with a chromebook, who can I contact?

Please email

I have a question about a school trip, who can i contact?

For queries relating to school trips please email the teacher coordinating the trip, this information should be available on the letter. If you have a query relating to a payment please email Finance on

I want to book my child to attend an extracurricular club or I am not sure if a club is on?

Please check Epraise for all our extracurricular club information, you can book your child to attend via Epraise, check timings and if you have a query relating to a particular club you can find out who is coordinating the club and drop them an email.

Can I hire a Locker for my child?

Lockers are provided in school by an external provider. They are available for children in year 7 and above, number are limited. To check availability and enquire about booking a locker please visit the ILS Schools website

What is on my childs timetable?

Please download and login into ePraise to view your child’s timetable. Need help with Epraise? Please email if you need assistance.

How can i contact my child's teacher?

If you wish to discuss anything with school, please contact your childs tutor via email, please allow up to 48 hours for a response from teaching and support staff. If its a subject matter please contact the subject teacher. Full details can be found in the staff section on the right of this page. If you would like a phone call or to book an appointment to discuss your child please email their form tutor who will aim to respond within 48 hours. (

How do I order school uniform and check the school dress code?

School uniform can be ordered online via our supplier, Total Clothing, for detailed information please visit click on the uniform section to the right.